How to get the most out of calling a locksmith

1. Phone, if you are in a rush. Use the online order form, if not. By putting your requirements in writing, they will become crystal-clear.
2. Unless you are experienced in the use of locksmiths, do ask for a price. In most cases, accurate prices or a price range can be given over the phone. It is normally not necessary that the locksmith looks at the lock before giving a price.
3. Compare the total cost, not the call-out charge. The call-out charge is only a part of the total cost, and the total cost is the one that matters. Locksmiths with a low or no call-out charge could be expensive overall and vice versa.
4. Most locksmiths quote their prices excluding VAT. Corporate customers are generally VAT-registered, they are thus more interested in the price excluding VAT. Residential clients are more interested in the overall cost, including VAT. It is a good idea to check on the VAT with the locksmith when discussing costs.
5. Be sure that you really need a locksmith. Most firms will charge a cancellation fee, if you cancel when the locksmith is already on his way to you.
6. The average call-out time is currently between 45-60 minutes (Greater London, survey of 2008). Many companies mention arrival times of 15 minutes, just because that is what you’d like to hear. Rest assured, the locksmith will not be there in 15 minutes.
7. If you need a locksmith at a specific time, don’t leave the booking to the last minute.
8. If the locksmith isn’t there at the appointed time, phone right away to find out why. Don’t wait politely.
9. Do your homework. Know what you want, try to identify the locks that need work before you call the locksmith. The better your input, the easier it is for the locksmith to provide you with a quotation. And don’t worry, if you don’t know about locks: A good locksmith will be able to gently and professionally talk you through the issue.
10. It is not necessary to tip a locksmith.